Frequently Asked Questions

General Information

What is Max Cards?

Max Cards is a trading card store designed for sports clubs in Ireland and Northern Ireland (UK). Users can create personalised trading cards featuring their photos, names, and other details. Each sale includes a donation to the selected sports club.

How does it work?

Users select their favorite team and sport on the website, customize their trading cards with personal photos and details, and then place their order. Each pack includes 25 personalised trading cards and a printed team collection poster for trading and collecting with friends. For further information, click here.

What if I can’t find my club on the site?

If your club isn’t registered, use the “Register your Club” link, and we’ll contact the club to see if they’re interested in joining. We’ll notify you once we get a response.

What materials are used for the trading cards?

All of our printed materials, including trading cards, team collection poster, and any other paper products, are produced using FSC® certified paper. This ensures that our products are environmentally responsible and meet high standards for sustainability.

I’m a club representative. How can we participate?

Simply contact us using our register form, and we will get back to you as soon as possible to discuss how your club can join Max Cards. Once registered, your club will earn a commission on every sale.

Ordering

Can I see a preview of my trading card before ordering?

Yes, our technology allows you to visualize your design in real-time and approve it instantly. Our custom trading cards are standard-sized at 2.5” x 3.5” and can be personalised on the front side.

Can I customize the back of the trading card?

No, the customisation is available only on the front side of the trading card. 

Can I include two or more cards for different people in the same order?

Yes, you can include multiple cards for different people in the same order. Simply customize each card individually and add them to your cart before proceeding to checkout. Additionally, enjoy an extra 10% discount for ordering 2 packs or more.

Do I need an account to place an order?

No, you do not need an account to place an order. Simply find your club, customize your card and proceed to checkout.

Shipping and Delivery

Is shipping free?

Yes, delivery to the Republic of Ireland and Northern Ireland is free of charge. There are no additional shipping costs for these destinations.

How long will it take to receive my order?

Standard shipping usually takes 2-5 working days. Orders confirmed and paid for after 4 pm will be processed the following working day.

What countries do you ship to?

We currently ship to the Republic of Ireland and Northern Ireland (UK).

Can I cancel or change my order after it has been placed?

Changes or cancellations can be made if the order has not yet been processed. Please contact our customer service as soon as possible to request changes.

Returns and Refunds

What is your return policy?

Due to the personalised nature of our products, we do not accept returns unless the product is defective or there is a mistake on our part. Please contact customer service if you encounter any issues.

How do I request a refund?

If you need to request a refund, please contact our customer service team with your order details and the reason for the request. We will evaluate your request and get back to you as soon as possible.

Legal and Permissions

How do you handle user data in compliance with GDPR?

We strictly adhere to GDPR regulations to protect your personal data. This includes obtaining explicit consent for data collection, ensuring data security, and providing you with the rights to access, modify, or delete your data upon request.

What permissions do I need to use the images?

You must have the relevant permissions to use all images you provide. By adding your personalised card design to the cart, you agree to Max Cards’ Conditions of Use.

Are there any disclaimers about our products?

Yes, Max Cards is not affiliated with, endorsed by, or an official representative of any sports clubs or brands. All club names, logos, and trademarks are the property of their respective owners. The trading cards are custom-made for personal use and not for commercial resale. By purchasing, you acknowledge and agree to these terms.

Still looking for answers?

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